DELIVERY & COLLECTION
Choose how your order
gets to you.
FREE DELIVERY
On qualifying orders over R1 500.
AVAILABLE AT CHECKOUT
Delivery or collection.
Door delivery
To the address entered at checkout.
Pargo Pickup
Choose a participating Pargo Point.
MARY’S
Collect in Pretoria
Allow 24 hours and wait for confirmation.
ORDER CUT-OFF
When your order leaves Mary’s.
WEEKDAYS · BEFORE 1PM
Same-day handover
Your order is handed to the selected courier that day.
WEEKDAYS · AFTER 1PM
Next-working-day handover
Your order is handed to the selected courier on the next working day.
SATURDAY ORDERS
Processed Monday
Orders placed on Saturday are processed on Monday.
DOOR-TO-DOOR COURIER
Fastway delivery.
EXPECTED TIME
Usually 1–5 working days after dispatch.
Fastway delivers to the street address entered at checkout. Regional and remote destinations can take longer, and the available service and charge depend on the destination.
- Enter the complete street address, suburb and postal code.
- Use a mobile number and email address you can access.
- Follow the tracking details supplied after dispatch.
THIRD-PARTY PICKUP POINT
Pargo Pickup.
EXPECTED TIME
1–3 working days after handover; up to 5 for regional areas.
Choose an available Pargo Pickup Point during checkout. This is collection from a participating Pargo location and is separate from collection at Mary’s store.
- Wait for the Pargo SMS or email saying the parcel is ready.
- Bring your ID and the unique Pargo collection code.
- Collect within 8 days of the ready-for-collection notification.
M
MARY’S
MARY’S PRETORIA STORE
Local collection.
EXPECTED TIME
Allow 24 hours for preparation.
Collect from Mary’s Outfitters at 262 Madiba Street, Karl Kling Building, Pretoria Central. Store collection is handled by Mary’s and is separate from Pargo Pickup.
- Place the order and select store collection when available.
- Allow 24 hours for the team to prepare the order.
- Wait for confirmation from Mary’s before travelling.
HOW IT WORKS
From checkout to handover.
1
Choose at checkout
Enter the delivery address first. The live checkout then shows the methods and charges available for that order.
2
We prepare the order
Mary’s confirms collection or hands the parcel to Fastway or Pargo. Customised goods may need additional production time.
3
Follow the updates
Use the courier tracking message, Pargo collection notification or Mary’s store confirmation to know what happens next.
Delivery questions
When does the delivery estimate begin?
Courier estimates begin after Mary’s dispatches the order and the provider receives the parcel. Order preparation and embroidery or other custom work happen before courier transit.
Where will I see the delivery charge?
Enter the delivery address at checkout. The live Fastway, Pargo and WooCommerce settings determine which methods and charges are available for that order.
How is Pargo Pickup different from Mary’s store collection?
Pargo sends the parcel to a participating third-party Pickup Point selected at checkout. Mary’s store collection is collected directly from our Pretoria Central store after 24 hours of preparation and our confirmation.
What do I need for Pargo collection?
Wait for the ready-for-collection message, then take your ID and unique Pargo collection code to the selected Pickup Point.
Can I change my address or Pargo point?
Contact Mary’s immediately. Once a parcel has been handed over, an address or Pargo Pickup Point may no longer be changeable.
DELIVERY ESTIMATES
Times are working-day estimates after dispatch or provider handover. Public holidays, peak periods, remote destinations, stock availability and customised products can affect the final timing. Checkout confirms the available service and charge; tracking confirms the parcel’s progress.
NEED HELP WITH A DESTINATION?
Ask Mary’s before you order.
Send the suburb and postal code so the team can help you understand the available options.